Hi, I am so sorry that your order has not been dispatched yet. Due to COVID19, we had to close our factory to ensure the safety of our staff and customers and we've implemented some big changes - you can read more about this on our blog: https://www.lilpackaging.com/blogs/lil-news/covid19-update Our warehouse team are back today but in a limited capacity and are currently running stock checks and picking orders. We will be in touch ASAP to inform you of your order status and either propose delivery timescales or a full refund. I do hope we can make this up to you and please accept our sincere apologies for any inconvenience we may have caused you. mail happy Lil Packaging